General Terms and Conditions

Contractual Agreement

An accommodation contract generally comes into effect in writing. It is also considered concluded as soon as the ordered rooms and/or function rooms are accepted or - in case acceptance has not been possible due to lack of time - have been provided. Only these terms and conditions constitute part of the contract, possible terms and conditions of the customer are not applicable.

Validity of Prices

Prices are based on the price list applicable at the time of accommodation. In case fixed prices are stipulated in the order confirmation and there are more than 6 months between conclusion of contract and provision of services, the hotel is entitled to make price changes.

Booking in Advance

Bookings in advance (= options) or allocation of rooms and seminar rooms are binding for both parties. The hotel reserves the right to allocate the rooms and seminar rooms otherwise after expiration of the pre-reservation. Please always inform the hotel about allocation of rooms when soliciting a quotation.

Provision of Rooms

Reserved hotel rooms are available to the guest on the arrival day from 3 pm and on the departure day until 11.00 am. Unless another arrival time (until 6.00 pm) has been agreed upon in writing, the hotel is entitled to allocate reserved and provided rooms otherwise.

Provision of Function Rooms

The hotel reserves the right of allocation of certain rooms and function rooms which correspond to the number of registered participants. If rooms are not available for given reasons - even if agreed in the order confirmation - the hotel is obligated and authorized to provide an equivalent substitute in the hotel and also outside.

Number of Participants

Please inform us on the number of participants at least two working days before the event begins. If fewer participants than agreed appear, the customer has to effect payment according to the number of participants notified, or at least according to the number contractually agreed upon. Deviations of up to 5% are accepted. In case more participants appear, calculation will be based on the actual number of participants.

Organization of Events

In order to guarantee a proper organization of the event by the hotel, the organizer is requested to provide the hotel with a program and a list of participants at least 2 days before arrival.

Cancellation

 In case of cancellation of fixed reservations confirmed in writing, the hotel is entitled to invoice the following cancellation charge - unless a follow-up event in the same order of magnitude is booked and held within the following half a year:

- until 6 weeks before the date arranged:                no charge

- until 6-4 weeks before the date arranged:            30% of charges for the services ordered

- until 4-2 weeks before the date arranged:            50% of charges for the services ordered

- less than 2 weeks before the date arranged:       75% of charges for the services ordered

For unused rooms and function rooms, the hotel endeavors to rent the rooms otherwise. The contract partner will pay the amount calculated according to the arrangements stated above for the agreed contract period for the rooms and/or function rooms until and unless these are transferred to a third party.

The notice of any cancellation is determined by the time of the arrival of a written notice of cancellation at the hotel.

Exceptions to the regulations above are only possible after consultation with the management.

External Services

If the hotel hires/procures technical or other arrangements from third parties for the customer, the hotel does so in the customer's name and at the customer's expense. The hotel is not liable for the function of the externally procured technical or other arrangements, as well as for external services, e.g. transfers, artist shows, etc.

Objects of Value

The hotel does not assume any liability for loss of objects of value. Provided that they are deposited in the safe of the hotel, the limit of liability of the hotel's insurance company is applicable.

Liability

The customer shall be fully liable vis-à-vis the hotel for damages of the premises and equipment caused by the customer himself, his staff, participants of the event or auxiliary persons without fault proof, unless the cause of the damage lies within the area of responsibility of the hotel.

Decorative Materials

Decorative materials or other items may only be added or affixed with the consent of the hotel. All decorative materials must comply with fire regulations and other provisions. In case of doubt, the organizer commits himself to contact the responsible authorities. Decorative materials and other items brought by the customer shall be collected 24 hours after the end of the event at the latest.

The hotel shall not be liable for lost or damaged objects.

Bringing Food and Beverages

It is basically prohibited to bring food or beverages to the hotel. Exceptions require an explicit written agreement which include an appropriate cost arrangement (service fee and corkage fee).

Customer's Duty of Disclosure

The customer is committed to inform the hotel without being asked in case the character of event - whether from a political, religious or other point of view - may involve public interest, which could jeopardize the reputation and safety of the hotel. Newspaper advertisements, other advertising measures and publications which have a reference to the hotel basically require approval of the hotel. If the customer violates this duty of disclosure or if information is published without the hotel's prior approval, the hotel has the right to cancel the event provided that there is the assumption that the concerns of the hotel are affected.

Furthermore, the hotel is entitled to effect an extraordinary cancellation of the contract without giving the customer the right to claim for damages for reasons which are justified on factual reasons, for example if force majeure (fire, strike, natural disasters, etc.) or other circumstances for which the hotel cannot be held responsible make it impossible to fulfill the contract.

Complaints

If the customer sees a reason for a complaint for one or several services of the hotel or the personnel, that fact must be reported without delay to the competent authority in the hotel so that the hotel is given the opportunity to resolve this problem immediately. Later complaints are only accepted when they are addressed to the hotel management in written form and within four weeks after departure.

Error Correction

The right to correct errors, misprints and miscalculations in written and oral offers, confirmations and brochures of the hotel shall be reserved.

Validity of these General Terms and Conditions

If a provision of these general terms and conditions is ineffective, the effectiveness of the other provisions shall remain unaffected. Any modifications or amendments shall be made in writing. The above conditions also apply to oral contractual agreements.

Place of Fulfillment and Place of Jurisdiction

Place of fulfillment and place of jurisdiction for both parties is Roding (Germany). German Law shall be applicable.